This Privacy Policy details how we collect and use your data while outlining your rights regarding personal information. We prioritize your privacy and are committed to protecting the information you share with us—whether through phone inquiries, website visits, social media interactions, or when using our booking applications and services. We recognize our responsibility to safeguard data and strictly adhere to current privacy and data protection laws.

Please read this Privacy Policy carefully before using our website. Our website may contain links to external sites that are beyond our control. Soc Village Wellness and Retreat is not responsible for the privacy practices of these websites. If you navigate to them from our site, we recommend reviewing their privacy policies to understand how they collect, use, and share your information.

When you create an account, book a stay, or visit our website, we may collect the following information from you:

• Contact Information (e.g., full name, phone number, email address, home address, organization)
• Financial Information (e.g., credit card number, security code, expiration date)
• Travel History (e.g., travel and accommodation preferences, booking history, special medical requests, any feedback you provide)
• Customer Profile Information (e.g., shipping address, country of residence, preferred currency)
• Marketing Preferences, including any consent you have given us

If you contact us or our representatives, we may keep records of these interactions and any communications with you. We also collect browsing and device-related information, such as your IP address, operating system, and browser type, for system administration, security, and aggregate data analysis.

Information We Collect from Third Parties

We may collect your information through:

• Social media platforms like Facebook, Instagram, and YouTube (subject to your privacy settings on those platforms).
• Cookies and tracking technologies, including Google analytics tools.

We may use the personal data you provide through our website for the following purposes:

1. To Fulfill Contracts or Take Steps Related to a Contract

This applies when you make a reservation or request a service from us, including:

• Processing and facilitating bookings, verifying your identity, handling payments, and communicating with you.
• Providing customer support services.

2. For Business Operations and Legitimate Interests

We use your data to:

• Respond to inquiries submitted through our website and resolve related issues.
• Display website content in the most effective way.
• Offer personalized services at Soc Village Wellness and Retreat and provide relevant information.
• Verify credit or debit card details through third-party services to prevent fraud.
• Monitor customer accounts to detect, investigate, or report fraud, security breaches, or criminal activity as required by law.
• Use the information you provide to investigate complaints about our website, products, or services.
• Process data for legal claims, regulatory compliance, and investigations when necessary (including disclosures related to legal proceedings).

3. With Your Consent

By providing your data, you agree that we may:

• Send you travel-related information, promotions, and personalized communications about Soc Village Wellness and Retreat via email or other channels.
• Use cookies and tracking technologies as described in the “Use of Cookies and Related Tracking Technologies” section.

At any time, you may withdraw your consent. However, we may still have a legal basis to process your data for other purposes, such as those outlined above.

In some cases, based on our legitimate interests, we may send you direct marketing communications without requiring your consent. You have the right to opt out of direct marketing or any profiling we conduct for marketing purposes at any time.

You can do this by following the instructions in our electronic communications or by contacting us directly.

We may provide your personal data to the following parties (only when necessary for them to perform their functions):

• Our Employees and Consultants – Including internal staff, external consultants, professional advisors, and agents.
• Third-Party Service Providers – These providers process your data on behalf of Soc Village Wellness and Retreat and are contractually obligated to maintain confidentiality and security. They include:
  
  • Website hosting providers
  • Customer support services
  • Analytics and issue reporting services
  • Email marketing providers
• Government Authorities and Law Enforcement – If required for the purposes mentioned above, as permitted by law, or when necessary to protect our legitimate interests.
• In Business Transactions – If Soc Village Wellness and Retreat undergoes a sale, merger, restructuring, insolvency, or similar event, your data may be transferred to the relevant parties.

Whenever we collect or process your Personal Information